Tag: Customer Service

One Thing That Will Never Go Away

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I had done all of the previous research. I knew exactly what model I wanted and I knew that the store I was driving to had it in stock. As I walked into the store I was greeted with a, “Hi. Can I help you find anything?” I politely declined as I motored towards the electronic department. Again, I was greeted and asked if I needed help. I found the product that I wanted…

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Long Distance Press OK’s

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Having a national customer base has directed us into finding innovative and timely methods for proofing management from a long distance. Although we have used remote proofing tools for years, many customers are still more comfortable handling and signing off on a hard-copy proof. Although this creates some additional transportation costs and time needed to ship proofs back and forth, neither of these factors matter enough when a customer prefers…

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New Technologies in a Printing World – Exceeding Customer Needs

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Upon the ending of WWII, with their country devastated by the war and with limited capital and access to natural resources, Japanese companies had to make due with what they had to rebuild their economy and manufacturing capacity. These companies had to focus on the elimination of waste, in both time and material. They came up with a system that we now call Single Minute Exchange of Dies (SMED); a…

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